; ; Liberum Help Desk=Copyright (C) 2000-2001 Doug Luxem ; Liberum Help Desk comes with ABSOLUTELY NO WARRANTY ; Please view the license.html file for the full GNU General Public License. ; ; Filename: English_English.txt ; Date: $Date: 2002/01/24 14:57:50 $ ; Version: $Revision: 1.53.2.2 $ ; Purpose: Language file ; ; This is the English language file=English localized ; The format of this file is as follows: ; variable_name=Translated Text ; [Translation] AccessDenied=Access denied AccessLevel=Access Level AccountCreated=Account Created AccountCreatedText=The account has been successfully created.
You may now log into the help desk. AccountDeleted=Account Deleted AccountUpdated=Account Updated accountupdatedtext=The account has been successfully updated AdditionalNotes=Additional Notes AddLanguageString=Add Language String AddNew=Add New AddNewUsers=Add New Users AdministrativeLogon=Administrative Logon AdministrativeMenu=Administrative Menu Administrator=Administrator Administratorloggedin=Administrator logged in AdministratorsEmail=Administrator's Email AdministratorsEmailHelp=This is the email address that help desk emails will appear to come from, and it will also be the reply-to address. This address will also appear on error pages. AdministratorsName=Administrator's Name AdministratorsNameHelp=This is the name used on emails that the help desk sends out, and it is also used on error pages (i.e. Please contact [administrator].) AllNonClosed=All Non-Closed AllowImageUpload=Allow image upload AllowImageUploadHelp=Set this to 'yes' to allow the users to upload user images for use on the In/Out Board. alreadyinuse=already in use Anerroroccurredsavingfiletodisk=An error occurred saving file to disk. Anerroroccurreduploadingafile=An error occurred uploading a file. Any=Any Anyone=Anyone AproblemIDnumberisrequired=A problem ID number is required Areyousure=Are you sure? ASQLqueryhasfailed=A SQL query has failed AssignedTo=Assigned To AssignTo=Assign To AuthenticationType=Authentication Type AuthenticationTypeHelp=This determines how a user is authenticated to the help desk. There are three types of authentication supported:
  • NT Authentication: This will use NT user accounts from the local machine or domain to authenticate the users. You must disable anonymous logins in IIS on the help desk directory and enable basic and/or NTLM authentication.
  • Database: This method will store the username and password of the users in the help desk database. Users will be allowed to create accounts from the main page.
  • External: This will allow you to authenticate the user by some other means and pass the username to the help desk. You can pass the username to the help desk by three different methods. You can set the session variable "lhd_ext_uid" to the user name (i.e. Session("lhd_ext_uid") = username) and then point the user to logon.asp. You can send the username via a form posted to logon.asp with the field "lhd_ext_uid" set to the username. Finally, you can send the username to logon.asp via a query string (i.e. /logon.asp?lhd_ext_uid=username).
    • AvgTime=Avg. Time BaseEmail=Base Email BaseEmailHelp=Enter in your email domain, starting with the '@' symbol. This will be the default email address listed in a form when the address is unknown. An example would be '@company.com'. BaseURL=Base URL baseurlHelp=The URL to the help desk web site. BaseURLHelp_2=This is the address to the help desk. Do not put the ending slash ('/'). An example would be: http://intranet.company.com/helpdesk Body=Body Bytes=Bytes Cannotsendmail=Cannot send mail Categories=Categories Category=Category categoryHelp=The category the problem is listed under. CategoryName=Category Name CATEGORY_2=CATEGORY catExistsText=This username still has the following categories associated with it.
    Please assign these categories to another username before deleteing this account. ChangeAdminPassword=Change Admin Password ChangesSaved=Changes Saved ChangeStatus=Change Status Chooseanothermessage=Choose another message Classification=Classification ClearForm=Clear Form ClearNotes=Clear Notes clickfordetails=click for details Clickheretologin=Click here to log in Close=Close CloseDate=Close Date closedateHelp=The date & time the problem was closed. Null if the problem is still open. ClosedStatusDonotdelete= - Closed Status. Do not delete CloseStatus=Close Status CloseStatusHelp=When a problem is set to this status, the help desk will consider it closed. You should not need to change this setting. CloseThisWindow=Close This Window Configuration=Configuration ConfigurationHelp=Configuration Help ConfigurationSaved=Configuration Saved Configure=Configure ConfirmDeletion=Confirm Deletion ConfirmPassword=Confirm Password ContactInformation=Contact Information Contains=Contains containsinvalidcharacters=contains invalid characters Copyright=Copyright (C) 2001 Doug Luxem CreateModify=Create/Modify CurrentPassword=Current Password Dates=Dates DateSubmitted=Date Submitted Defaultlanguage=Default language DefaultlanguageHelp=Here is where you select what default language that should be used for the system. This is the only language that users will see on the logon form. Also if a spesific text string doesn't exist in the users local language, the system will look for the string in this language. DefaultPriority=Default Priority DefaultPriorityHelp=This is the priority that a newly created problems will be set to. Please note, if this level is at or above the pager level, then reps will be paged on all new problems. DefaultStatus=Default Status DefaultStatusHelp=This will be the status that all newly created problems will be set to. Definition=Definition Delete=Delete DeleteAccount=Delete Account DelrepCategoryAssignedText=has a category assigned. Please assign a different support rep to that category or remove the category. DelrepOpenProblemsText=still has open problems. Please close or tranfer the problems before deleting this account. No support reps have been removed. Department=Department departmentHelp=The department the problem is from. Departments=Departments DEPARTMENT_2=DEPARTMENT Description=Description descriptionHelp=The problem's description. Details=Details DetailsforProblem=Details for Problem Disable=Disable Disabled=Disabled doesnotexist=does not exist Dontsendemailtouser=Don't send email to user Edit=Edit EditInformation=Edit Information EditMessage=Edit Message EditProblem=Edit Problem EditUserAccount=Edit User Account EMail=E-Mail EmailAddress=E-Mail Address EmailMessages=E-mail Messages EmailMypassword=E-mail My Password EmailPassword=Email Password EmailType=E-mail Type EmailTypeHelp=Select the method of sending email you wish to used, or disable email all together. The choices are:
  • CDONTS: This is installed when you use the IIS SMTP Service, or have Exchange installed on the web server. This only supports using the IIS SMTP service or Exchange on the local server. It does not use remote SMTP servers.
  • JMail: JMail is availbe to download at http://www.dimac.net. You only need to install the free personal edition. JMail does support remote SMTP servers. Also set the SMTP Server setting when using JMail.
  • ASPEmail: ASPEmail is available to download at http://www.aspemail.com. You only need to install the free edition as Liberum does not use the premium features. ASPEmail does support remote SMTP server. Set the SMTP Server setting when using ASPEmail.
  • ASPMail: ASPMail is available to download at http://www.serverobjects.com. ASPMail supports remote SMTP servers. Set the SMTP Server setting when using ASPMail.
    • EmailUseronUpdate=E-mail User on Update EmailUseronUpdateHelp=Enable this feature to automatically send users a notification by email whenever a support rep updates their problem. Enable=Enable EnableUserKB=Enable User KB EnableUserKBHelp=This will enable a form for users to search the knowledge base. Problems a selected for the knowledge base by support reps and will only show up when the problem is closed. EndDate=End Date EnterAdditionalNotes=Enter Additional Notes Enterapositivestatusnumber=Enter a positive status number Enterauniquelanguageandlocalizedname=Enter a unique language and localized name Enterauniquestatusnumber=Enter a unique status number EnteredBy=Entered By EnterinKnowledgeBase=Enter in Knowledge Base EnterUsername=Enter Username ERROR=ERROR ErrorUpdatingAccount=Error Updating Account ErrorUpdatingAccountText=This account is a support rep with OPEN problems and cannot be removed as a support rep until the problem are closed or transferred Field=Field fileuploadedsuccessfully=file uploaded successfully. FirstName=First Name fornewusers=for new users From=From Fullname=Fullname Function=Function hasbeenentered=has been entered in the Help Desk Help=Help HelpDesk=Help Desk HelpDeskAdministration=Help Desk Administration HideFromEndUser=Hide From End User HomePhone=Home Phone ID=ID Image=Image In=In Information=Information InOutBoard=In/Out Board inoutstatustext=Click on the status icon to change status or edit information InvalidIDordatatype=Invalid ID or data type. Invalidusername=Invalid username Invalidusernameorpassword=Invalid user name or password isaninvalidsetting=is an invalid setting isarequiredfield=is a required field isUpdated=is Updated ItemDeleted=Item Deleted JMailorASPEmail=JMail or ASPEmail JobFunction=Job Function KBSQLFreeTextSearches=KB-SQL Full-Text Searches KBSQLFreeTextSearchesHelp=Enables the use of free text searching in the knowledge base. You must be running SQL server to enable this option and have setup the full-text catalogs. See readme.txt for more information. Keywords=Keywords KnowledgeBase=Knowledge Base Language=Language LanguageName=Language Name Languages=Languages LanguageStrings=Language Strings LastName=Last Name Leave=Leave LiberumHelpDesk=Liberum Help Desk license=license ListonBoard=List on Board Localized=Localized LocalizedName=Localized Name Location=Location locationHelp=The user's location as listed with the problem. LogOff=Log Off Logon=Logon LookupbyID=Lookup by ID MainMenu=Main Menu Manage=Manage ManageUsers=Manage Users MaxImageSize=Max Image Size MaxImageSizeHelp=Set maximum filesize (in bytes) for User uploaded images. Menu=Menu Message=Message MessageConfiguration=Message Configuration MessageConfigurationHelp=Message Configuration Help MessageConfigurationHelpText=This table lists the variables that can be inserted into an email body or subject. To use a variable enclose it in square brackets. All variables must be lower case. For example: MessageSaved=Message Saved Messagesentto=Message sent to minutes=minutes MobilePhone=Mobile Phone ModificationDone=Modification Done Modify=Modify ModifyUser=Modify User MostRecent=Most Recent New=New NewPassword=New Password NewProblem=New Problem NewUser=New User Next=Next NO=NO NoAvailableNotes=No Available Notes NolanguageIDgiven=No language ID given Nomessageoftype=No message of type NoPermission=You do not have permission to view this page Noresultsfound=No results found Normal=Normal NormalUser=Normal User logged in Notes=Notes notesHelp=The list of notes appended to the problem. NotSpecified=Not Specified Nousernamewasspecifiedbytheexternalauthenication=No username was specified by the external authenication NovalidIDgiven=No valid ID given! Number=Number OldPassword=Old Password OnlyAdministratorscanchangethisstatus=Only Administrators can change this status OpenProblems=Open Problems OpenProblemsfor=Open Problems for OpenspecificID=Open specific ID OperationComplete=Operation Complete Or=Or OrderedBy=Ordered By Other=Other Out=Out Pager=Pager PagerAddress=Pager Address PagerPriorityLevel=Pager Priority Level PagerPriorityLevelHelp=Use this to enable pager support for Liberum. When you select a priority level, a page will be sent to the rep when a problem at this priority level or higher is created, trasferred, or has it's priority changed. Reps will not be able to enter a pager address in their profile until this setting is enabled. Pagers must be able to receive messages via an email address. Password=Password PasswordChanged=Password Changed PasswordChangeFailed=Password Change Failed Passwordisincorrect=Password is incorrect Passwordsdonotmatch=Passwords do not match PasswordSent=Password Sent PasswordSentText=Your password has been sent to your e-mail address Phone=Phone phoneHelp=The user's phone number as listed with the problem. PhoneNumber=Phone Number PleasepresstheBACKbutton=Please press the BACK button Pleaseviewthe=Please view the PofProblems=% of Problems PofTime=% of Time Previous=Previous PrimaryRep=Primary Rep PrinterFriendly=Printer Friendly Priorities=Priorities Priority=Priority priorityHelp=The priority of the problem. PriorityName=Priority Name PriorityNumber=Priority Number PRIORITY_2=PRIORITY PRIVATE=PRIVATE Problem=Problem ProblemClassification=Problem Classification ProblemDetails=Problem Details ProblemID=Problem ID problemidHelp=The ID number of the problem. ProblemInformation=Problem Information ProblemList=Problem List ProblemListing=Problem Listing ProblemListingfor=Problem Listing for Problems=Problems ProblemSearch=Problem Search Problemsfor=Problems for ProblemSpecifications=Problem Specifications ProblemSubmitted=Problem Submitted ProblemUpdated=Problem Updated probResText=The following open problems still have this item assigned to them.
    Please close the problems or reassign them. Profile=Profile ReadOnly=Read Only recordsfound=records found Register=Register Registration=Registration remailHelp=The support rep's email address. RemoveSupportReps=Remove Support Reps ReopenProblem=Reopen Problem Rep=Rep RepMenu=Rep Menu Report=Report ReportedBy=Reported By Reports=Reports ReportsMenu=Reports Menu RepsOnly=Reps Only RepUserName=Rep User Name Required=Required Restricted=Restricted Resume=Resume rfnameHelp=The support rep's full name. ridHelp=The support rep's username. rurlHelp=The URL for the rep to view/update the problem. Save=Save SaveProblem=Save Problem Search=Search SearchAgain=Search Again SearchFields=Search Fields SearchProblems=Search Problems SearchResults=Search Results SearchtheKnowledgeBase=Search the Knowledge Base Securitylevel=Securitylevel Securitylevels=Securitylevels SelectCategory=Select Category SelectDepartment=Select Department SelectUser=Select User SendTestEmail=Send test e-mail to Help Desk Admin ShowAll=Show All ShowSystemInformation=Show System Information Site=Site SiteName=Site Name SiteNameHelp=This is the name of you help desk. It will appear at the top of the main page and in the page titles. SMTPServer=SMTP Server SMTPServerHelp=This is the outgoing mail server used only for JMail and ASPEmail. Solution=Solution solutionHelp=The problem's solution. Sorryyoucannotdeletethislanguage=Sorry, you can not delete this language Source=Source StartDate=Start Date startdateHelp=The date & time the problem was submitted. Status=Status StatusandPrioritynumberscannotbechanged=Status and Priority numbers cannot be changed Statuses=Statuses statusHelp=The status of the problem. StatusInformation=Status Information StatusName=Status Name StatusNumber=Status Number STATUS_2=STATUS StringAdded=String Added Strings=Strings Subject=Subject Submit=Submit SubmitANewProblem=Submit A New Problem SubmitNewProblem=Submit New Problem SubmitProblem=Submit Problem Submitted=Submitted SupportRep=Support Rep SupportRepAdminloggedin=Support rep/administrator logged in Supportreploggedin=Support rep logged in SupportRepresentatives=Support Representatives SupportReps=Support Reps SyntaxHelp=Syntax Help TestConfiguration=Test Configuration Text=Text Theaccounthasbeenremoved=The account has been removed TheCLOSEDstatuscannotbedeleted=The 'CLOSED' status cannot be deleted. Thedatabasehasbeenupdated=The database has been updated Theitemhasbeendeletedfromthedatabase=The item has been deleted from the database. Theproblemhasbeensaved=The problem has been saved Thesupportrephavebeenremoved=The support rep(s) have been removed. Theuser=The user Thisusernamealreadyexists=This username already exists through=through Time=Time TimeSpent=Time Spent Title=Title titleHelp=The title of the problem. Total=Total Totals=Totals TRANSFERREPS=TRANSFER REPS uemailHelp=The user's email address. ufnameHelp=The user's full name. uidHelp=The user's username. UnableToDelete=Unable To Delete UnabletoobtainusernamewithNTauthentication=Unable to obtain username with NT authentication Unabletoreadconfigurationfromthedatabase=Unable to read configuration from the database. Unabletoreadmessagefromthedatabase=Unable to read message from the database Update=Update UpdateInformation=Update Information UpdateProblem=Update Problem Upload=Upload Uploadimage=Upload Image UseInOutBoard=Use In/Out Board UseInOutBoardHelp=In/Out Board is a system for "Out-of-Office" information and a phonelist manager for usage in the company. User=User UserDetails=User Details UserMenu=User Menu UserName=User Name Usernotfound=User not found Users=Users UsersReps=Users/Reps UseSelectUser=Use Select User UseSelectUserHelp=If this function is activated a combo-box will be shown on the rep/new.asp form that enables rep's to select a registrered user from a combo-box instead of typing in all information by hand. uurlHelp=The URL for the user to view/update the problem. Variable=Variable Variablenameisalreadyinuse=Variable name is already in use View=View ViewProblemList=View Problem List Viewproblemsfor=View problems for ViewReport=View Report Viewthedetailsof=View the details of wasfoundinthedatabase=was found in the database YES=YES Youmustdeletevariablesfromenglishlanguage=You must delete variables from english language Yoursessionhasbeenloggedoff=Your session has been logged off