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Every so often we get complaints from players about online casinos. These complaints vary from non-payment, slow-payment, wagering requirements issues and bonus denials. We take these complaints seriously and we try and help as much as we can by being the solicitor between the casino and the player.
To send us your complaints please email us to: email@example.com and we will look into it as soon as possible. Please be aware that we do this for free and it does take up quite a lot of our time, so please be patient until you receive an answer.
We always take a very neutral stance to any complaint considering the fact it can be unjustified.
Here at Mpthrill.com, we've been monitoring and reviewing online casinos for 5+ years now, serving as a reliable source for accurate gaming information. Over the years, we have developed a reputation of trust and authority with many of the players that stems from our commitment to review and list only those casinos that meet industry regulatory standards and that are fully licensed and honorable by all means. In other words, only those casinos that are legally licensed and regulated, and have themselves, demonstrated a commitment to provide top-notch customer service to their players, will be listed here at Mpthrill.com, that said, if you have had a bad experience with any of the online casinos reviewed with us, please let us know. Whether it's regarding payout issues, bonus issues, technical problems with the software / operation or overall customer service, let us know. If you have a legitimate payout dispute with the casino, we will check that and if it is justified, we will even act as a mediator to help resolve the issue, please use the email address stated above.
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